Terms & Conditions

NO RETURNS ON REDUCED OR SALE ITEMS

If you decide your new item is not quite what you are after and you wish to return your Meraki Luxe purchase please contact  merakiluxe@gmail.com within 7 working days. Meraki Luxe will be happy to exchange or refund your money in the form of a credit note. This will be valid for 6 months and issued upon receiving the Meraki Luxe Product. All items  unused in original condition with description / reason for return.

Please Note : It is the customer’s responsibility for shipping the goods back to the address below:
Meraki Luxe
P O Box 3180
Robina Town Centre
Robina QLD 4230
 

In your email please include your name, the item you wish to exchange and the reason for your exchange.

Exchanges can be made within 7 days upon receiving the goods.

Over the Christmas period exchanges can be made up to 30 days of purchase due to gift purchases.
All exchanges of product are subject to availability as Meraki Luxe is made limited edition.


If you receive a faulty product please notify us at merakiluxe@gmail.com immediately with your concern and we will endeavor to resolve it promptly. Faulty items will only be replaced from 7 DAYS from date of purchase. Your item will be exchanged for you for the exactly the same item. You will not be charged for the shipping of your product. Once we receive your return, please allow up to 15 business days for Meraki Luxe to complete your return.


SHIPPING

Meraki Luxe ships both domestically in Australia and internationally.

Domestic shipping is charged at  $10.00 -$15.00 using Australian Post. Once payment has cleared, please allow up to 5 working days for delivery. In order to ensure the safe delivery of your Meraki Luxe purchase, please note that our courier requires a signature upon receipt of goods. We therefore require a work delivery address whereby someone can sign for your Meraki Luxe package between the hours of 9am and 5pm. Monday to Friday. If this is not possible please contact Meraki Luxe on merakiluxe@gmail.com to make alternate arrangements.

International shipping is charged at a flat rate of $36 for postage and handling. For international shipping please email merakiluxe@gmail.com to make payment arrangements. Please allow 10-14 working days for delivery.  International customs fees may sometime apply.

International orders may be subject to local country import taxes and duties. For information, please contact your local customs authority. Any such taxes/fees are the responsibility of the parcel recipient and are not paid by Meraki Luxe

Free Australian shipping applies to all orders over $150AU.


PRICES

Meraki Luxe reserves the right to change prices for products displayed on our online store at any time.
The price payable for the goods shall be the price advertised on the date your Meraki Luxe item was ordered. 

CURRENCY/TAXES
All prices are shown in Australian dollars. 10% GST is included in the retail price and the freight price shown